Payouts, Scripting and More
Live Transfer Script
Hi, Can I please speak to (patient first name) This is (Your Name) from the verification department at the The National Pain Center. We are giving you a call back regarding your request for more info on Orthopedic Braces for your pain.
This call is being recorded for quality and compliance purposes.
I understand you have been experiencing pain, stiffness or mild discomfort in either your Back, Shoulders, Knees, ankles or wrist?
IF YES, I’m so sorry to hear that.
IF NO, oh my apologies maybe it is someone else in the household that has pain. Is there anyone in
the household experiencing pain?
Who is your current insurance provider?
Now I will confirm some basic information with you to make sure you are ELIGIBLE
Ok, we have on file that your Medicare ID is ______, correct?
Do you have another insurance besides Medicare? Which is it and can you please verify the policy ID #?
***********FILL OUT IMEDICAL WEBFORM**************
Just to be clear we will BE sending you,
(SAY APPLICABLE BRACES)
And the pain you experience is in your, (LIST AREAS OF PAIN)
(PAUSE FOR A SECOND TO HEAR REACTION, IF NO REACTION CONTINUE)
OK, I will go ahead and connect you with the specialist now, they will continue to further assist you with the exam questions and completion of the form . I appreciate you taking the time to speak with me. Have a great day!
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